Yeah Sparkfun! Pure WIN.

sparkfun kicks ass

So this post is a big shout out to Sparkfun Electronics. Not only are they an interesting shop that has tons of stuff I would love to tinker with, but they give really good customer service as well!

Recently I ordered a bunch of stuff from them, including a few temperature sensors, thermistors, and an rf transmitter/receiver pair. I ordered, they shipped, and then fedex delivered it to my front porch where it was promptly stolen. I was super bummed to come home and find nothing. I had the whole afternoon off and I was planning on putting in some serious geek time in the basement. Needless to say, fedex dropped the ball by leaving it at my front door (on a busy street, less that 3 feet away from the sidewalk) and some jerk ended up with an envelope full of stuff they probably promptly threw away.

I left a message on Sparkfun’s site and filed a claim with fedex. Paul Robinson from sparkfun got back to me fairly quickly (he even tried to call(!), but I wasn’t around) and they shipped out a replacement order.

I was initially really down about not having anything to play with over the weekend, but this is honestly the best-case-scenario considering it wasn’t sparkfun’s fault that the package was stolen from my porch.

So thanks, sparkfun. I appreciate it, and keep up the good work!

Two more things for icing on the cake, my package arrived today(YES!), and I asked Paul a question about hackerspaces in boulder during our emails about the stolen package. He said he didn’t know of any but would pass it on to someone who would. Yesterday I received an email from Nathan Seidle, the CEO. I love the fact that their customer service provides service, I love the fact that they wanted to make it right, and I love the fact that their ceo took time to answer my question.

4 replies on “Yeah Sparkfun! Pure WIN.”

  1. Thanks for telling us (SparkFun) about your stolen package – and your blog! You’re right, bad news travels fast and good news doesn’t get told. Paul should be having a good afternoon now!

    Yey for Paul! He’s our hero!

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